Regulatory Risk Shield

100% visibility. Zero compliance blind spots

Your compliance attestation is only as good as your visibility. Reviewing 4% of interactions and attesting to 100% is a significant regulatory exposure. Sentient Machines closes that gap from day one.

  • 100% interaction monitoring
  • Automatic vulnerability detection
  • Consumer Duty evidence trail

The problem

The 96% you are not reviewing carries the most risk

The interactions that generate complaints, FOS referrals and FCA enforcement action are rarely the ones you would have chosen to review. They are in the 96% of conversations that never get listened to, with customers who were too polite to complain at the time, and agents who knew they were sailing close to the wind.

The FCA's Consumer Duty framework requires firms to demonstrate they are monitoring customer outcomes across all customers, not a sample. Manual QA at 4% does not meet that standard, and the regulator knows it.

Dr Danica Damljanovic
Founder and CTO
"In the 96% that never get reviewed are your most vulnerable customers, your highest conduct risks, and your next regulatory fine."

What it delivers

Real-time compliance intelligence across every interaction

The engine does not flag risks after the call. It identifies them as they occur, gives supervisors time to intervene, and creates the auditable record that demonstrates Consumer Duty compliance without additional QA resource.

  • Automatic vulnerability identification, detects vulnerability signals without the customer needing to disclose them, across 100% of interactions
  • Real-time conduct risk flagging, alerts supervisors to potential mis-selling, pressure tactics or inadequate disclosure as they occur
  • Consumer Duty evidence trail, automatically generates the auditable record demonstrating outcome monitoring across all customers
  • Prioritised QA worklist, replaces undifferentiated manual review with a ranked list of high-risk interactions, delivered every morning
  • Regulatory control library, configured to your specific compliance framework, with alerts mapped to your obligations
  • Multi-language monitoring, all major global languages monitored to the same standard, relevant for international operations

Interaction coverage, before and after

Without Sentient Machines 4%
With Sentient Machines 100%

Every interaction. Every signal. Every outcome
From day one, in real time

  • 99% QA time saved
  • GBP 100k+ Annual saving
    Based on client deployment data. Results vary by interaction volume and team structure.

The evidence

What 100% visibility finds in practice

  • 100% Non-compliance identified, first month
    Regulated contact centre deployment, 2024
  • 99% QA time efficiency
    500 hours reduced to 15 seconds per week
  • GBP 100k+ Annual QA cost saving
    Based on current financial services deployments

Stephanie Holmes
Senior Compliance Manager, Pepperstone
"Sentient has been an absolute game-changer. I have used a variety of different call monitoring programs over the last 11 years and I have never been able to focus on the more important, high-risk calls. I am no longer searching for a needle in a haystack."

This is relevant if your concern is...

  • Regulatory exposure
    How do we demonstrate Consumer Duty compliance across all customer interactions, not just the ones we review?
    The engine monitors 100% of interactions and generates an auditable evidence trail automatically, without additional QA headcount.

  • Vulnerable customers
    How do we identify and appropriately handle vulnerable customers if they do not self-identify?
    Sentient Machines detects vulnerability signals in voice and language automatically, flagging every at-risk interaction regardless of whether the customer discloses.

  • QA efficiency
    How do we improve QA coverage and quality without growing the team?
    A prioritised worklist of high-risk interactions replaces undifferentiated manual review. Your QA team focuses on what matters, not what they happen to pick.

See your compliance exposure in your own data

Share a sample of your customer interactions and we will show you what the engine finds, typically within 24 hours. A real look at your compliance picture, with no integration and no obligation.

For senior leaders

A 30-minute regulatory briefing
A peer conversation about the Consumer Duty compliance challenge, what demonstrable outcome monitoring actually requires, and what Sentient Machines delivers from day one. For CCOs, CROs, Heads of Compliance and board-level stakeholders. Come as you are.

For compliance and QA teams

Send us a sample. See your exposure in 24 hours
Share a sample of your contact centre calls and we will return a real analysis showing vulnerability signals, conduct risks and compliance gaps in your own data. For QA managers, compliance officers and operational evaluators. No product access required.