Your opportunity

See your numbers in 60 seconds

Tell us about your contact centre. Results update as you type. Move the priority sliders to reflect what matters most to your business right now.

Your contact centre

  • Total agents (including part-time)
  • Full-time equivalent (FTE)
  • Conversations per month
  • Calls
  • Average call duration (mins)
  • Emails and chats
    Enter 0 if not applicable

Sales performance

  • Current sales conversion rate (%)
    Percentage of calls that result in a sale or renewal
  • Average deal or policy value (£)
    Used to calculate conversion uplift opportunity
  • Proportion of calls that are sales or renewal conversations
    0% to 100%

Default 30% is typical for a mixed service and sales centre.

Your priorities right now

Move each slider to reflect how important this area is to your business today. This tailors your results, and when you book a briefing, it helps us focus the conversation on what matters most to you.

  • Proposition
    Low to High

  • Financial performance and agent development
    Conversion, attrition, coaching, onboarding speed
    MED

  • Compliance and regulatory risk
    Vulnerable customers, Consumer Duty, conduct risk
    MED

  • Complaints and escalation reduction
    Complaint prediction, repeat contact, CSAT
    MED

Financial Performance Engine

  • Medium priority
    • £43k
    • £4k / month
    • Attrition saving: £38k
    • Conversion uplift: £5k

Regulatory Risk Shield

  • Medium priority
    • £405k
    • £34k / month
    • QA automation saving: £383k
    • Vulnerability identification: £22k

Escalation & Complaints Suite

  • Medium priority
    • £113k
    • £9k / month
    • Repeat contact saving: £88k
    • Complaint cost avoidance: £25k

All areas rated as high priority

Your combined opportunity across all three propositions

  • £561k estimated annual opportunity

With all three areas at high priority, Sentient Machines addresses your contact centre holistically, improving agent performance, achieving full regulatory visibility, and reducing complaints simultaneously across your 80 agents and 192,000 annual interactions.

Total indicative annual opportunity

  • £561k
    Over 12 months from deployment. Excludes regulatory risk exposure above.

How these figures are calculated: Your inputs are combined with published UK industry benchmarks to produce indicative estimates. These are not a guarantee of outcomes. Benchmarks: average agent salary £26,000 (ONS 2024), B7 annual attrition 35% (Contact Babel 2024), B7 agent replacement cost £20,000 (McKinsey 2023), B7 manual QA review rate 4% (Contact Babel 2024), B7 FOS upheld complaint cost £800 (Financial Ombudsman 2023/24), B7 repeat contact rate 20% (Contact Babel 2024). Inputs are not stored or shared.