Your contact centre conversations
95%
invisible to you right now
The risk.
The revenue.
The customers leaving.
Sentient Machines makes them actionable. Your teams intervene. Your business grows.
500+
Emotions detected in real time
99
Languages supported
100%
Of interactions reviewed
7 days
Contract to live intelligence
The conversation happening in your contact centre right now
Most organisations are blind to what matters most
Most organisations review 3 to 5% of customer interactions manually. The emotional signals driving revenue, compliance risk and customer churn are present in every conversation, and almost entirely invisible. Not because they are hard to detect, but because until now, there was no technology capable of detecting them at scale.
95%+
of interactions never reviewed
UK industry average, Contact Babel 2024
£186m
FCA fines issued in 2024/25
Rising enforcement trajectory, FCA Annual Report
£37bn
lost annually to poor customer service
UK businesses, NewVoiceMedia 2023
The risk, the revenue opportunity, the customers on the edge of churning. They are all there, in every conversation.
Sentient Machines makes them visible, and then it acts on them.
Who we are
Sentient Machines has built the world's most advanced emotional intelligence engine for human communication, detecting over 500 emotions, behaviours and events in real time, across voice and text simultaneously, in 99 languages and more.
The engine doesn't just analyse. It acts. Prompting agents in the moment, alerting supervisors, surfacing risks and opportunities as conversations unfold, improving both outcomes and the bottom line.
Founded on a belief that every customer deserves to be heard fairly, and every interaction treated with the same quality of attention, regardless of which agent picks up the call.
Dr Danica Damljanovic
Founder and CTO
"Not a sentiment score. A mirror that helps your organisation hear itself clearly, and communicate better."
One platform. Three propositions.
The intelligence to protect, perform and grow
Sentient Machines analyses 100% of your customer interactions in real time. Each proposition reflects a different business priority, all delivered from the same platform, with more capability unlocked at each level.
Financial Performance Engine
Enable every agent to perform like your top 10%.
The performance gap in your contact centre is invisible but it is costing you. Sentient Machines surfaces the signals that separate your best agents from the rest, giving every agent the coaching and live support to close that gap.
| 4× | conversion uplift for emotionally coached agents |
| 84% | faster agent competency, weeks not months |
| £200k+ | annual attrition saving per 200-agent team |
Regulatory Risk Shield
100% visibility. Zero compliance blind spots.
Your compliance attestation is only as good as your visibility. Sentient Machines monitors every interaction in real time, identifying vulnerable customers automatically, flagging conduct risk at the moment it occurs.
| 100% | non-compliance identified within the first month |
| 99% | QA time efficiency, 500 hours reduced to 15 seconds |
| £100k+ | annual QA cost saving per client |
Escalation & Complaints Suite
Stop complaints before they start.
Every formal complaint was a conversation that could have been saved. Sentient Machines detects the emotional sequence that predicts a complaint before it becomes one, giving supervisors time to intervene.
| 30% | escalations prevented through real-time intervention |
| 26% | complaints reduction through root cause discovery |
| 11% | CSAT uplift alongside reduced call volume |
Up and running in under seven days. Plug-and-play integration with your existing telephony or CRM. No code, no disruption.
What our clients say
From the people using it every day
"Sentient has been an absolute game-changer. I have used a variety of different call monitoring programs over the last 11 years and I have never been able to focus on the more important, high-risk calls. I am no longer searching for a needle in a haystack."
Stephanie Holmes
Senior Compliance Manager, Pepperstone
"Agents using Sentient Machines metrics achieved four times the results compared to those who did not. The difference in conversion was immediately measurable and the impact on team confidence was visible within weeks."
Head of Sales Operations
UK Financial Services, name withheld on request
"This technology is extremely valuable, both in terms of enabling companies to better understand their customers, and to ensure that automation is not delivered at the expense of customer experience."
Aaron Diss
Head of Customer Engagement, The Telegraph
Our clients
Zopa
Telegraph
Pepperstone
Nationwide
EE
Integrations and partners
Avaya
Zendesk
Salesforce
Twilio
Genesys
8x8
Zoom
Your contact centre
Total agents (including part-time)
Full-time equivalent (FTE)
Conversations per month
Calls
Average call duration (mins)
Emails and chats
Enter 0 if not applicable
Sales performance
Current sales conversion rate (%)
Percentage of calls that result in a sale or renewal
Average deal or policy value (£)
Used to calculate conversion uplift opportunity
Proportion of calls that are sales or renewal conversations
0%100%20%
Default 30% is typical for a mixed service and sales centre.
Your priorities right now
Move each slider to reflect how important this area is to your business today. This tailors your results, and when you book a briefing, it helps us focus the conversation on what matters most to you.
Proposition
LowHigh
Financial performance and agent development
Conversion, attrition, coaching, onboarding speed
MED
Compliance and regulatory risk
Vulnerable customers, Consumer Duty, conduct risk
MED
Complaints and escalation reduction
Complaint prediction, repeat contact, CSAT
MED
Financial Performance Engine
Medium priority
£43k
£4k / month
Attrition saving
£38k
Conversion uplift
£5k
Regulatory Risk Shield
Medium priority
£405k
£34k / month
QA automation saving
£383k
Vulnerability identification
£22k
Escalation & Complaints Suite
Medium priority
£113k
£9k / month
Repeat contact saving
£88k
Complaint cost avoidance
£25k
All areas rated as high priority
Your combined opportunity across all three propositions
£561k estimated annual opportunity
With all three areas at high priority, Sentient Machines addresses your contact centre holistically, improving agent performance, achieving full regulatory visibility, and reducing complaints simultaneously across your 80 agents and 192,000 annual interactions.
Total indicative annual opportunity
£561k
Over 12 months from deployment. Excludes regulatory risk exposure above.